Refund policy

Returns & Refunds (Single Items)

Magazines cannot be returned unless the item is incorrect, damaged during delivery or defective. We will issue a replacement at no additional cost, or provide a full refund. To return an item or request a refund, please contact us using this form and we’ll be happy to assist.

If you are entitled to a refund, and you have sent your item back to us, payment will be made back to the credit card or debit card you originally used within 10 business days of receipt of the returned item. We will send you an email to confirm that the refund has been processed. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.

Refunds & Cancellation (Magazine Subscriptions)

If you are a UK or EU customer, you may cancel your subscription at any time within 14 days of the date of purchase (“Cancellation Period”). Senet Magazine Ltd will assume that you wish your subscription to start immediately and that you consent to us providing you with your print product as soon as possible. If this is not the case, please let us know at the time of order. To cancel during the Cancellation Period please contact us. 

Your subscription is for the minimum term specified and will expire at the end of the current term. Payment is non-refundable after the Cancellation Period unless exceptional circumstances apply (e.g. bereavement). If you have received an issue prior to cancellation, Senet Magazine Ltd may charge you for this issue. This does not affect your rights under the Direct Debit Guarantee (if applicable).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase, and use our EU Withdrawal form.