Frequently asked questions
Can I still receive Senet in the European Union?
Sadly we've had to temporarily suspend all orders to the EU. This is because, despite our best efforts, we have been unable to implement a system to ensure we are fully compliant with the new EU VAT measures inflicted on all UK businesses as a result of Brexit. We also don't want to put you in a situation where you have to pay the VAT (and handling fees) on receipt of your magazine. We are working hard on resolving this situation and hope to resume sales to our valued and appreciated EU customers as soon as possible. In the meantime, you can still buy Senet via Newsstand here.
I’m already a subscriber in the European Union, will I have to pay more?
We are investigating the best approach. Once we have a way forward, we will be in touch.
I haven’t received a shipping notification. How can I find out if my issue is on the way?
Currently we do not send shipping notifications. Typically, non-subscription orders (single issues or multiple issues) received by 3pm UK time ship that same day. Any received later than that ship the following day. If you have pre-ordered the next issue, or taken out a “Next Issue” subscription, your issue will ship on the day of publication.
What are your current expected UK delivery dates?
Please allow seven working days for delivery within the UK, though it is likely your copy of Senet will arrive sooner than that!
What are your current expected international delivery dates?
Thanks the continuing delays inflicted on international post by Covid-19, it is still taking 2–3 weeks for shipments to reach most international destinations under the current conditions.
Please also bear in mind that delays may be inflicted at the local or national level as the result of Covid-19. We hope you understand these are beyond our control.
How do I update my delivery address for my subscription?
Please login here and follow the instructions below the heading ‘Account Details’.
What are your postage rates?
Our postage rates are listed here.
When is each issue published?
As an independent publication we do not have hard ‘shelf’ dates. We work to the following schedule:
Spring Issue: late January
Summer Issue: late May
Winter Issue: late September
I really wanted a copy of an issue but I see it’s sold out. Are you going to restock?
In response to customer demand, we recently reprinted Issue 1 and 2. If any later issues go out of stock and you are keen to buy one, please let us know and we may do the same for those.
I ordered a subscription, but I do not want it to auto-renew. I either want to manually renew whenever I choose, or just receive three issues.
No problem. To cancel your subscription, please click here.
Doing so will not affect the order you have already placed, so you will still receive those three issues. It will simply cancel the subscription so it does not auto-renew.
Do you offer the option to gift a subscription to somebody?
We do not have a specific ‘Gift Subscription’ product, but you are able to create a subscription and set the recipient as the shipping address.
We send no invoices with our packages, so they will not have the price revealed to them. If you do not want the subscription to auto-renew, then you can cancel it after it has been ordered by clicking here. Doing so will not affect the order you have already placed.
Do you have a digital version of the magazine?
We are currently purely committed to Senet as a physical, high-quality print experience — just as we enjoy and celebrate board games as physical experiences! As this is core to the philosophy of the magazine, we currently have no plans to create a digital version.
I’m interested in advertising in Senet magazine. How do I go about that?
Please get in touch with us at firstname.lastname@example.org.
What kind of personal information do you collect from readers and how do you use it?
How can I get a refund?
Please click here to read our refund policy.
I want to know something that’s not on this FAQ!
Not a problem. Please email us and we’ll respond as soon as possible.