Frequently asked questions
I haven’t received a shipping notification. How can I find out if my issue is on the way?
Currently we do not send shipping notifications. Typically, non-subscription orders (single issues or multiple issues) received by 3pm UK time ship that same day. Any received later than that ship the following day. If you have pre-ordered the next issue, or taken out a “Next Issue” subscription, your issue will ship on the day of publication.
What are your current expected UK delivery dates?
Please allow seven working days for delivery within the UK, though it is likely your copy of Senet will arrive sooner than that!
What are your current expected international delivery dates?
Thanks the continuing delays inflicted on international post by Covid-19, it is still taking 2–3 weeks for shipments to reach most international destinations under the current conditions.
Please also bear in mind that delays may be inflicted at the local or national level as the result of Covid-19. We hope you understand these are beyond our control.
How do I update my delivery address for my subscription?
Please login here and follow the instructions below the heading ‘Account Details’.
Can I receive Senet in the European Union?
Yes, we are now once again able to sell to EU customers, as Senet is now compliant with new EU VAT measures. This means the correct VAT for your country will be applied at checkout, and you should not be hit with any shipping or handling charges upon receipt of your magazine(s).
I’m already a subscriber in the European Union, will I have to pay more as a result ?
Existing EU subscribers won't be subject to any extra charges for the remainder of their current subscription; we will absorb those costs. However, we will have to apply VAT when your annual subscription renews, so you will see a price increase as a result of that, even though the magazine cover price remains the same.
What are your postage rates?
Our postage rates are listed here.
When is each issue published?
As an independent publication we do not have hard ‘shelf’ dates. We work to the following schedule:
Spring Issue: late January
Summer Issue: late May
Winter Issue: late September
I really wanted a copy of an issue but I see it’s sold out. Are you going to restock?
In response to customer demand, we recently reprinted Issue 1 and 2. If any later issues go out of stock and you are keen to buy one, please let us know and we may do the same for those.
I ordered a subscription, but I do not want it to auto-renew. I either want to manually renew whenever I choose, or just receive three issues.
No problem. To cancel your subscription, please click here.
Doing so will not affect the order you have already placed, so you will still receive those three issues. It will simply cancel the subscription so it does not auto-renew.
Do you offer the option to gift a subscription to somebody?
We do not have a specific ‘Gift Subscription’ product, but you are able to create a subscription and set the recipient as the shipping address.
We send no invoices with our packages, so they will not have the price revealed to them. If you do not want the subscription to auto-renew, then you can cancel it after it has been ordered by clicking here. Doing so will not affect the order you have already placed.
Do you have a digital version of the magazine?
We are currently purely committed to Senet as a physical, high-quality print experience — just as we enjoy and celebrate board games as physical experiences! As this is core to the philosophy of the magazine, we currently have no plans to create a digital version.
I’m interested in advertising in Senet magazine. How do I go about that?
Please get in touch with us at email@example.com.
What kind of personal information do you collect from readers and how do you use it?
How can I get a refund?
Please click here to read our refund policy.
I want to know something that’s not on this FAQ!
Not a problem. Please email us and we’ll respond as soon as possible.